Return & Refund Policy

All Sales Final (Made-to-Order)

All Litestep apparel and merchandise is custom printed on-demand specifically for you once your order is placed. Because each garment is custom manufactured individually, all sales are final and we do not accept returns or exchanges for buyer's remorse, color preference, or sizing mistakes.

Please double-check your sizing and colorway selection carefully before completing checkout.

Damaged, Defective, or Misprinted Items

If your item arrives damaged in transit, with manufacturing defects, or with printing errors, we will gladly issue a free replacement:

Email us at jbcohn@gmail.com within 30 days of receiving your delivery.
Include your name, order reference number (from your confirmation email), and a clear photo showing the damage or defect.
Once verified, a replacement item will be printed and shipped to you at no additional cost.

Packages Lost in Transit

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Please contact jbcohn@gmail.com so we can confirm the shipping address and coordinate a replacement shipment.

Contact

If you have any questions regarding your order or this policy, please reach out directly:

LiteStep
Email: jbcohn@gmail.com
Website: https://litestep.us